Microsoft MVP
Senior Program Manager
Volt: June 2004 – May 2005
Customer satisfaction VSAT ~90%
MANAGEMENT
Managed technical resource programs for MVP customers worldwide sponsored by Microsoft executives Steve Ballmer and Jim Allchin.
- Digital Certificates
- Windows Source Code Licensing
- Knowledge Base (KB) Content Agreement
- Partner Level KB
- Community Solutions
- Product Feedback
- Technical Support
COMMUNICATIONS
- Drove vast improvements by writing brief, actionable web content focused on quick solutions.
- Streamlined communications and processes by designing online submission forms for feedback.