Microsoft MVP Program

Senior Program Manager

June 2004 – May 2005, Volt | Customer satisfaction VSAT ~90%


Managed executive and product group sponsored technical resource programs for MVP customers worldwide, including risk mitigation.

  • Digital Certificates
  • Windows Source Code Licensing
  • Knowledge Base (KB) Content Agreement
  • Partner Level KB
  • Community Solutions
  • Product Feedback
  • Technical Support

Content and Communications

  • Drove vast improvements in user experience by writing brief, actionable web content focused on quick solutions.
  • Streamlined team communications and processes by designing online submission forms for feedback and suggestions.