Microsoft MVP Program
Senior Program Manager
June 2004 – May 2005, Volt
mvp.microsoft.com | Customer satisfaction VSAT ~90%
Managed executive and product group sponsored technical resource programs for MVP customers worldwide, including risk mitigation.
- Digital Certificates
- Windows Source Code Licensing
- Knowledge Base (KB) Content Agreement
- Partner Level KB
- Community Solutions
- Product Feedback
- Technical Support
Content and Communications
- Drove vast improvements in user experience by writing brief, actionable web content focused on quick solutions.
- Streamlined team communications and processes by designing online submission forms for feedback and suggestions.