Senior Program Manager

September 2002 – September 2003, Volt

• Managed User Assistance globalization process for Microsoft Project and Visio (web and in-product Help)
• Delivered outstanding quality handoffs by developing and driving checklist system for stakeholders.
• Wrote specification to improve next generation pseudo-localization tools and liaised with Microsoft Windows User Assistance Localization team to customize tools in line with team and product requirements.